Support Requests

When requesting support with using our API, our team is only able to assist with errors or issues of data that is incorrect from our API. Any additional troubleshooting as to how a consuming application business logic is interacting with the API is outside of our Terms of Support.

Requests that are outside the original Scope of Work for the integration may be subject to a new Scope of Work to be generated and billed against.

All API support requests must be sent via email to api@yellowdogsoftware.com with the following information included:

• ClientId: This is the 6 character identifier for the instance of Yellow Dog that you are integrating with and experiencing the unexpected behavior with.
• Name of Integration Service or Client Name Requesting Service
• Example of Request URL including any parameters, request body, or other information that represents the scenario or error that is requested for assistance.
  • This may be in the form of a cURL request or a PostMan Example.
• Example of Response Body, Status code, and headers if appropriate.
• Explanation of the expected results as well as any other correlation for existing data available via Yellow Dog Inventory Application or other endpoints.
  • If there are specific timeframes that the unexpected behavior is occurring, those timeframes hould be provided along with the related timezone for reference.

Additional information may be required and will be requested before it may be reviewed.